Frequently Asked Questions

We've tried to answer some of the most common questions that we get asked, but if you can’t find your answer here, give us a call on 0345 450 9888, email us at info@floorsaver.co.uk or open a live chat with our experts.

Yes, we offer free standard delivery on all orders over £100. You can view our delivery information page for more details. 

floorsaver delivers to the UK mainland only, excluding the Scottish Highlands. That means we're unable to deliver to Northern Ireland, Ireland, Isles of Scilly, Isle of Wight or the Channel Islands.

You may return products to us within 14 days of the date of the delivery, provided you have received written agreement in the form of an authorisation email from floorsaver. No claims can be considered for returns outside this period. Goods are to be returned at your expense and proof of return supplied to the original source of supply as specified by floorsaver.

In the unlikely event of a product being defective please email us at info@floorsaver.co.uk and we will replace the original order.

There are certain products that cannot be returned once opened. Read our full Returns & Refunds Policy.

Your statutory rights are not affected.

Our standard delivery is 2-3 working days but we aim to deliver as quickly as we can. Unfortunately, next day delivery is currently unavailable. 

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