FAQs - Frequently Asked Questions

Here are some of the most common questions that we get asked, but if you have others and can’t find the answer, get in touch or email us at info@floorsaver.co.uk.

 

When will I get my goods?

Our standard delivery is two to three working days but we aim to deliver as quickly as we can. If you place your order before 1.00pm and choose next day delivery, you'll receive your goods the next working day. Next day delivery orders will be delivered on the next working day. Next day delivery orders placed on a Friday will be delivered the following Monday.

 

Can I return goods?

You may return products to us within 28 days of the date of the delivery, provided you have received written agreement in the form of an authorisation email from FLOORSAVER. No claims can be considered for returns outside this period. Goods are to be returned at your expense to the original source of supply as specified by FLOORSAVER.

In the unlikely event of a product being defective please email us at info@floorsaver.co.uk and we will replace the original order.

There are certain products that cannot be returned once opened. Read our full Returns & Refunds Policy.

Your statutory rights are not affected.

 

How do I order my goods?

FLOORSAVER products can only be ordered via our website. You can pay via PayPal or by using your credit or debit card. Our online ordering facility is totally secure.

 

How much do you charge for delivery?

We offer free standard delivery on all orders with no minimum spend. Take a look at our delivery information page for more details

FLOORSAVER delivers to the UK mainland only, excluding the Scottish Highlands.That means we're unable to deliver to Northern Ireland, Ireland, Isles of Scilly, Isle of Wight or the Channel Islands.

 

How do you deliver?

We use a leading, nationwide courier firm to deliver your goods so you can be sure of a safe and prompt delivery.

 

How will I know which day my goods are due to be delivered?

If you order before 1.00pm and select next day delivery, you will receive your goods the next working day. Order after that time and they will reach you in two to three working days. 

Next day delivery orders placed on a Friday will be delivered the following Monday. Orders placed over a weekend or on a bank holiday will be processed on the next working day. 

 

Can I specify a particular delivery date?

If you want to receive your goods on a specific date, then please let us know at the time of ordering. You can do this by completing the notes box as you checkout or by emailing us at info@floorsaver.co.uk.

 

Will I need to sign for delivery?

The courier will need a signature before dropping off the goods. If nobody is available to sign for the goods, the courier will try to leave the goods with a neighbour. If this isn’t possible, they will take the goods back to the depot and get in touch to arrange a new delivery date.

 

Will the courier carry the goods into my home or garden?

Due to insurance requirements, the courier can only deliver to your door and not into your property. However, most of our products can be carried by one adult.

 

Can you deliver to an alternative address?

Yes. We appreciate that you may be ordering for someone else and want the goods delivered to their address. Just let us know at the time of ordering please.

 

Do you accept orders from outside the UK?

Not at the moment. We’ll let you know if that changes.

 

How can I pay for my order?

We currently accept American Express, Mastercard Credit and Debit cards, Visa Credit and Debit cards, Visa Electron, and Maestro/Solo Cards. You can also pay using PayPal (requires a separate PayPal account).

 

How do I get in touch with you?

FLOORSAVER operates solely on the internet, which is one reason we can offer the savings we do. You can find answers to most questions in our Help & Hints page, so please take a look there first. If you can’t find the answer to your question, please email us at info@floorsaver.co.uk and we’ll do our best to get back to you within one working day.

 

I need to ask a question about a product, how do I do that?

Our product pages and Product Information Sheets fully describe the product  including how to use it, the area the product will cover and the best conditions for use.

However, if you are unsure and would like some advice, please email us at info@floorsaver.co.uk and we’ll get back to you within one working day.

 

Can I get a VAT receipt?

Yes. A receipt, with full VAT information to enable you to claim back the tax (if you are eligible to do so), will be sent separately from your order.

 

I can’t remember my password

Simply click here and then click on "Forgot your password?". Enter your email address you gave us when you registered with us and we’ll send you an email to reset your password.

 

I’ve changed my email address. How do I let you know?

Just drop us a line using the form on the Get In Touch page or email us at info@floorsaver.co.uk.  

 

I'm having difficulty opening your Product Information Sheets.

All our fact sheets are supplied as pdf (portable document format) files. There are a number of free programs available to view these files, including Foxit Reader (for Windows) and Adobe Reader (for Windows, Mac & Linux).

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Need advice?

If you need help or advice about your job or what floorsaver products to use, give us a call on 0345 450 9888 or use our Get in Touch form.